For the safety and efficiency of our service, we ask that the kitchen is clean and ready for meal preparation upon our arrival. This means that your kitchen must be free of dirty dishes, ants, other insects, and rodents. 

We understand that unforeseen circumstances can arise. To provide flexibility while still respecting the time and effort required for meal preparation;

Cancellations made 48 hours or more in advance: No charge will apply.

Cancellations made between 24 to 48 hours before the scheduled service: 50% of the full service fee will be charged.

Cancellations within 24 hours or the day of the service: 100% of the full service fee will be charged.

If groceries have already been purchased and there is an option to return items we will offer a partial refund based on the value of the returned items. However, if the items can not be returned, the client will be responsible for the cost of the purchased groceries.

We understand that life happens and are willing to be reasonable in case of emergencies. If something unexpected comes up, please reach out as soon as possible to discuss your situation, and we’ll do our best to accommodate you.

If you need to reschedule your appointment, we’ll do our best to accommodate you! Rescheduling can be done at no additional charge if it is requested at least 24 hours before your scheduled service. Rescheduling can only be done for the next available day and must be within one day of the original appointment. If rescheduling is requested more than once, additional fees may apply depending on availability.

Payment is due within 48 hours of sent invoice. We accept Venmo, Zelle, andonline card payments such as Visa, Mastercard, Amex, ChinaUnion Pay, Jcb, Diners, Discover, Electron, and Maestro. Can accept checks in certain circumstances.