Policies

Food Allergy & Liability Policy

You must disclose any known food allergies, sensitivities, or dietary restrictions before services begin. This includes, but is not limited to peanuts, tree nuts, dairy, shellfish, gluten, soy, and eggs.

Although we take every reasonable precaution, please be aware:

Meals are prepared in your home kitchen, using your equipment, tools, and potentially your ingredients.

We do not have control over the storage, cleanliness, or contamination of the kitchen environment, or ingredients that may be provided by the client.

We cannot guarntee the absence of cross contact with allergens in your home.

Medical Responsibility

You are solely responsibile for your medical needs, including food allergies and health conditions. You should consult your doctor before making dietary or lifestyle changes. If you have severe allergies, it is your responsibility to keep necessary emergency medication (e.g., EpiPen) accessible.

Holistic Health Coaching Disclaimer

As a Holistic Health Coach, I provide support related to general wellness, lifestyle, and nutritional habits. However:

I am not a licensed dietitian, nutritionist, or medical provider.

I do not diagnose, treat, or prescribe for any medical condition

Coaching is intended to help you explore what works best for your body and support your wellness goals in a non-clinical, non prescriptive way.

These services are not a substitute for medical or professional dietary advice.

Kitchen Access Policy

For the safety and efficiency of our service, we ask that the kitchen is clean and ready for meal preparation upon our arrival. This means:

The kitchen must be free of dirty dishes, clutter, and personal items on counters

There should be no presence of ants, insects, or rodents.

Appliances (stove, oven, refrigerator, etc) must be in proper working condition.

Adequate space shoud be availabe for safe food preparation and storage.

Pets are welcome to remain in the kitchen as long as they are calm, well-behaved, and do not interfere with safe food handling. If a pet becomes disruptive or poses a risk to food safety, we may kindly ask that they be kept out of the kitchen during meal preparation.

If the kitchen is not in a suitable condition for service, we reserve the right to cancel or reschedule the session, and the full or partial service fee may still apply.

Photography Policy

To showcase my work and document services:

The chef may take photographs of food prepared, kitchen setups, and/or themselves in the clients kitchen.

These photos will never include the client, family members, or identifying personal details of the home unless prior permission is granted.

Photography may be used for business purposes, including marketing, portfolio, and social media.

Menu Policy

We want every service to reflect your preferences and dietary needs. To ensure enough time for grocery sourcing and preparation:

Menu confirmations are required at least 72 hours before the scheduled service.

If a menu is not confirmed by the 72 hour deadline, the chef will proceed with a default menu ("chefs choice") based on your dietary preferences and past selections.

Once the 72 hour deadline has passed, the service moves forward as scheduled, and the cancellation and reschedule policy remains in effect.

Menu changes requested after the 72 hour deadline are not always guaranteed, as scheduling and ingredient availability may limit flexibility.

Grocery Policy & Client Supplied Items

As part of the service, we handle all grocery shopping to ensure all meals are made with high-quality, fresh, and appropriate ingredients. We primarily source from Whole Foods, Sprouts, Trader Joes, local farmers markets, and occasionally Safeway.

We prioritize purchasing organic, grass-fed, pasture-raised, and sustainably sourced ingredients whenerver they are available. In cases where certain items are not in stock or not available in the desired quality, we will select the best available alternative to ensure freshness, safety, and quality of your meals.

Clients sometimes wish to provide pantry staples such as oils, spices, grains, or condiments, which can be accommodated under the following conditions:

Grocery Policy Guidelines:

Chef Purchased Groceries Only: We purchase all required ingredients unless we've mutually agreed that a specific item will be provided by the client.

Clear Communication is Required: If you plan to provide specific items, you must clearly communicate what you have and what is available for use - including quantities, expiration dates, and brand preferences (if relevant).

A quick list, photo, or message is sufficient

If this is not clearly communicated in advance, we will assume the item is not available and will purchase it.

Unavailable or Used Up Items

If you say an item is available and it is missing, used up, or unusable when we arrive, we will either

Substitute with a different recipe (if possible) or

Use a backup ingredient I've brought, and include the cost in your invoice

Last Minute Changes

Last minute changes or unclear communication about ingredients may result in additional charges, time delays, or menu adjustments

Cancellation & Reschedule Policy

Cancellations

We understand that unforeseen circumstances can arise. To provide flexibility while still respecting the time and effort required for meal preparation;

Cancellations made 48 hours or more in advance: No charge will apply.

Cancellations made between 24 to 48 hours before the scheduled service: 50% of the full service fee will be charged.

Cancellations within 24 hours or the day of the service: 100% of the full service fee will be charged.

If groceries have already been purchased and there is an option to return items we will offer a partial refund based on the value of the returned items. However, if the items can not be returned, the client will be responsible for the cost of the purchased groceries.

We understand that life happens and are willing to be reasonable in case of emergencies. If something unexpected comes up, please reach out as soon as possible to discuss your situation, and we’ll do our best to accommodate you.

Reschedule

If you need to reschedule your service, we’ll do our best to accommodate you. Rescheduling can be done at no additional charge if it is requested at least 48 hours before your scheduled service.

Requests made within 24-48 hours may be subject to a rescheduling fee or partial service charge. Requests made within 24 hours will follow the cancellation policy.

Payment Policy

Payment is due within 48 hours of sent invoice, unless otherwise agreed to in writing.

Accepted forms of payment:

Venmo, Zelle, and online card payments such as Visa, Mastercard, Amex, ChinaUnion Pay, Jcb, Diners, Discover, Electron, and Maestro. Can accept checks in certain circumstances.

Late Payments: A late fee of 5% of the invoice total will be applied if payment is not recieved within 48 hours.

Balances outstanding beyond 7 calendar days may result in the suspension of services and may require full payment in advance for any future bookings.

The client is responsible for any fees associated with returned payments or chargebacks.